I recently bought software from NCH Software to produce slide shows. After learning the use of the software, I used it to produce a show.
At 29.95, I was reasonably satisfied even though there were glitches in the product which showed themselves almost immediately. I emailed one simple question. I was aware that the company charged an extra 30.00 for support. Since I had not had the software for more than a week, I assumed that the warranty would be honored by an answer....None came.
A week later I had another issue that really was very low tech and would have taken someone 5 minutes to answer. At this point in time, I had had the software for 2 weeks. Once again, I emailed this easy question. I received a polite form response which urged me to pay another 30.00 to get my answer.
No other answer has come.
For me, this is unconscionable and a direct breach of their own warrenty. Unless you are willing to pay an extra 30.00 for support, don't buy this software.
Review about: Nch Software Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: I want my questions answered..
I liked: Product works well enough, Product was adequate.
I didn't like: Customer service, Customer support.